Privacy Policy

At HealMyBrokenHeart.com, we take your privacy very seriously. Providing your personal data to us is always voluntary. We don’t share or sell any of your data and take precautions to ensure that our site is safe and secure.

Who we are and what this policy covers

HealMyBrokenHeart.com offers advice and guidance for those suffering through heartbreak.

This privacy policy is here to inform you how we collect, maintain and disclose information collected from users of our websites, https://healmybrokenheart.com and https://steptoheal.com.

What data we collect (and why)

We may collect personally identifiable information from users only if it is voluntarily submitted to us. It is always up to you whether or not you wish to provide us with your personal information. Information submitted through contact forms, support forms or via comments on articles is never used for marketing purposes.

Cookies

Like many other websites, our site uses “cookies” to collect information or enhance user experience. Cookies are small text files stored on your computer by your browser for record-keeping purposes and sometimes to track information.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to our site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information. Login cookies last for two days. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Contact and/or support forms

When users submit contact or support forms we collect the data shown in the form. We may also collect the visitor’s IP address to help spam detection. We use this information to respond to questions/comments.

Comments

When users leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Submitted visitor comments are checked through the Akismet automated spam detection service. An anonymized string created from your email address (also called a hash) is provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment. You can read more about this process under authorized third parties.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How we use your personal data

We collect personal information only for internal use. Our site support team has access to information you submit to us (such as your name, email, billing details and order information) to fulfill orders, provide refunds, and support you.

Interacting with the site

We use your name to personalize any communications with you. Your name is also used if you leave a comment on any articles.

We use your email address to communicate with you. If you have an account, your email address is also used as your username to log in.

If you have an account, we use your password to verify your login. Your actual password is not stored on our site/servers and is not retrievable, only an undecipherable encrypted hash is used.

Reasons your data may be shared

We do not sell, trade, or rent your personal identification information to others. We may use authorized third parties to perform functions on our behalf and provide services to you. We list all third parties we use to handle your data below.

We may share your personal data with relevant authorities in situations where we need to comply with legal obligations, such as for the purposes of fraud protection.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

How to access & control your data

If you have an account on our site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obligated to keep for administrative, legal, or security purposes.

For email communications

If you are receiving emails from us based on info provided and don’t wish to receive communications any longer, you can click the unsubscribe link at the bottom of each email.

Please note that if you choose to opt out of general communications and have an account you will still receive automatic security-related emails, such as password change notifications.

For accounts holders

If you have an account on https://steptoheal.com, you can update/access your information at any time from your profile. If you can’t remember your password, you can request a password reset email.

Authorized third parties

We do not sell, trade, or rent your personal identification information to others. We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out emails. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Hosting

Liquid Web
Our https://healmybrokenheart.com site and email servers are securely managed and hosted by Liquid Web, LLC. (“Liquid Web”). Liquid Web is certified under the EU-US Privacy Shield and the Swiss-US Privacy Shield. You can learn more about how Liquid Web protects your data in the Liquid Web Privacy Policy.

GoDaddy
Our https://steptoheal.com site is securely managed and hosted by Go Daddy Operating Company, LLC. (“GoDaddy”). GoDaddy is certified under the EU-US Privacy Shield and the Swiss-US Privacy Shield. You can learn more about how GoDaddy protects your data in the GoDaddy Privacy Policy.

Communications

SendGrid
Our site uses SendGrid, an email delivery service provided by SendGrid, Inc. (“SendGrid”), to send transactional and support emails to customers. SendGrid is certified under the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield. You can learn more about how SendGrid protects your data in the SendGrid Privacy Policy.

Wufoo
Our site uses Wufoo, an online form software provided by SurveyMonkey Inc. (“SurveyMonkey”), to let users send in support requests, and create interactive learning experiences. SurveyMonkey is certified under the EU-US Privacy Shield and the Swiss-US Privacy Shield. You can learn more about how SurveyMonkey protects your data in the SurveyMonkey Privacy Policy.

Akismet & Gravatar
Our site uses Akismet to prevent spam comments from being published on our articles and Gravatar to apply avatars to user comments. Both of these services are provided by Automattic, Inc. (“Automattic”). Submitted visitor comments are checked through the Akismet automated spam detection service. This protects visitors from being exposed to unrelated, inappropriate, or misleading advertising content. An anonymized string created from your email address (also called a hash) is provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment. If you are using Gravatar, your preferred avatar is assigned to your comment. If you are not using Gravatar, a randomly generated avatar is assigned to your comment. Automattic is certified under the EU-US Privacy Shield and the Swiss-US Privacy Shield. You can learn more about how Automattic protects your data in the Automattic Privacy Policy.

Analytics

Google Analytics
Our site uses Google Analytics, a web analytics service provided by Google LLC. (“Google”). Google Analytics uses cookies to help us analyze how users use our site and compile reports on site activity. Google Analytics does not capture or record any personally identifiable information. Collected data is transmitted to and stored on servers in the United States by Google. You can change your browser options at any time to stop accepting cookies from Google Analytics. Google is certified under the EU-US Privacy Shield and the Swiss-US Privacy Shield. You can learn more about how Google protects your data in the Google Privacy Policy.

How we protect your data

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

What data breach procedures we have in place

If a security breach causes unauthorized access of your data we’ll notify you as soon as possible and later report any actions we took in response.

Safeguarding your own information

Your account requires an email address and password to log in. You should keep your email address and password secure to make sure you can continue to access your account properly. If you believe the security of your account has been compromised, please contact us at info@healmybrokenheart.com right away so we can safeguard your account.

Compliance and accuracy

Our company and servers are located in the United States, so your data may be transferred and stored in the United States according to United States data protection, privacy, and other laws. We take great care to ensure the safety and security of your processed data. By using our site, you understand that you are consenting to your data being collected, stored, processed, and transferred in or to locations in the United States as described elsewhere in this policy.

About this Privacy Policy

This privacy policy applies to our sites, https://healmybrokenheart.com and https://steptoheal.com. This policy applies to all visitors, regardless of whether or not they are account holders.

Changes to this privacy policy

We reserve the right to update this Privacy Policy at any time. When we do, we revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this policy periodically and become aware of modifications.

Your acceptance of this privacy policy

By using this site, you signify your acceptance of this Privacy Policy and Terms & Conditions. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact information

Amelie Chance
amelie@healmybrokenheart.com
info@healmybrokenheart.com

https://healmybrokenheart.com
https://steptoheal.com

Last updated: May 24, 2018